Known Error Conditions


The Art + Design print system is designed to refuse print jobs if specific conditions are invoked. These conditions are intended to help prevent problems or are caused by software limitations. Review the following guidelines before sending your files to a printer.
Your print balance must be greater than or equal to the cost of the pending job. If your balance is too low: laser printers will discard the job and you will not be charged; inkjet printers will not allow you to release the job [note: inkjet jobs will remain in “Paused” status at the Release Station for fours hours, if you do not attempt to release the job with insufficient funds]. If you don’t have enough balance and you have not tried to release an inkjet job, you can deposit to your printing account and then release it. You can check your balance and deposit funds online.
Color Laser Printers Only: Unavailable Paper Size Requests will be Discarded
All lab laser printers offer Letter and Tabloid paper sizes only. Color Laser Xerox 7700s Only: if you specify anything else, such as A4, Legal, etc., your job will be rejected. Monochrome HP9000 Only: you can request Manual Feeds of other sizes of approved laser printing media, but you must use Tray1 (a flip-down chute entrance, located on the right side of lab-laser-9000-bw-1). Never open paper cassettes or attempt to feed your media from any lower paper trays on any lab laser printer!
Inkjet Printers Only: Impossible Paper Size
Inkjet printers can't handle jobs in which both document dimensions are larger than the width of the paper roll. For example: the maximum width of the Epson 4800-Luster is 16inches; if you try to send a 18”x25” print, the job will proceed, but will be rejected when it arrives at the inkjet printer (but you’ve already been charged). Check the roll width for each inkjet printer and adjust your size and document orientation accordingly. Always setup inkjet prints in Portrait orientation and your document width cannot exceed the printer's roll width.
Inkjet Printers Only: Too Many Pages
Inkjets will refuse any request for more than ONE page or copy. The inkjets are slow and the one-copy limit prevents a user from holding up a queue with a many sheets request. Large quantity inkjet printing should be directed to a local commercial printing service.
Inkjet Printers Only: Non-Alphanumeric Characters in File Name
Do not use special characters in file names. If the system detects a file name containing any of these characters:
! @ # $ % ^ & * + \ / | < > : “ ' ?
the offending job may be automatically deleted without charge (after the job is released at the release station.) This is due to a limitation of the Raster Image Processor (RIP) software that controls the inkjet printers. Do not name “Untitled”: using default names rather than unique titles makes troubleshooting and crediting difficult.
Lab assistants cannot issue credit and are not allowed to accept your prints for possible credit. Read Art + Design Digital Printing - Procedures, Policies and Guidelines for important information about the School’s digital printing environment. If your request fails to print, consult with the HelpDesk assistant about what may be the cause of the failure.